Last updated April 21, 2026
Thank you for choosing SupaGrasp. We strive to provide the best possible service and experience for our users. This Refund Policy outlines the terms and conditions under which refunds may be granted for our subscription services.
Refunds may be granted at our sole discretion and solely in accordance with the following terms:
Requests submitted after the 7-day window, or after included subscription credits have been consumed during that period, will not be eligible for a refund.
To initiate a refund request, you can contact our support team via email or by logging into the subscription page within the app. If your cancellation is eligible under our 7-day money-back guarantee and Zero Usage Window, we may automatically initiate the refund to your original payment method. Usage that stays within your pre-existing credit balance does not disqualify the refund. Please include your order details and the reason for your refund request when contacting support.
Contact Support: hi@supagrasp.com
Please note that for email support, our team typically responds within 5 to 7 working days.
Once your refund request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund if manual review is required.
If your request is approved, or if an eligible in-app cancellation triggers an automatic refund, a credit will be applied to your credit card or original method of payment, usually within 5-10 business days, depending on your bank's processing time.
You may cancel your subscription at any time by logging into your account. Your cancellation will take effect at the end of the current paid term. Please note that cancellation of a subscription does not automatically qualify you for a refund unless it meets the 7-day money-back guarantee and Zero Usage Window described in Section 1. If your cancellation qualifies, including when your usage only consumed pre-existing credits, SupaGrasp may automatically initiate the refund to your original payment method.
If you have any questions concerning our Refund Policy, please contact us at:
SupaGrasp